Contact methods

Below is a list of various ways you can contact the No1Servers support team. If you don't get a reply from MSN, IRC or Live support, please send an email or support ticket as they are checked every 30 minutes.

Live support hours

Live support is only available during the times below, however support tickets and emails are monitored often during these times. Live support is available on weekdays from 4:00PM - 9:00PM and on weekends from 9:00AM to 11:00PM.
*All times are in British local time.

Dedicated server managed support

We provide a semi-managed solution to our dedicated server customers. This means we will help you with your smaller issues, such as installing updates or configuring a new IP. This level of service will cost £10 an hour.

We also provide a fully-managed solution which will mean that we can do everything for you on your dedicated server. This level of service will cost an extra £20 a month on top of the current cost of your dedicated server.

To order this service please contact support via the methods stated above.

Game server support

We will help you to update your server to the latest version and if necessary install and configure any desired modification to your server. We will not, however, help you with any scripting issues you may encounter.